Ramsay Health Care's slogan “People Caring for People” was developed over 25 years ago and has become synonymous with Ramsay Health Care and the way it operates its business. We have built a reputation for recognising that the word ‘care’ is more than just a value statement; it is the basis of everything we do. From consultations to prevention and diagnosis, and treatment plans to aftercare, we are dedicated to taking a personalised approach that leaves our patients feeling understood, heard and confident that they are being treated with the highest quality care.
We are committed to ongoing improvement in patient care in all areas, including but not limited to physiotherapy, cancer rehabilitation, healthy ageing, chronic disease prevention and management including arthritis management, while maintaining a record of excellence in delivering quality care. It’s with pride that we listen and respond to the needs of our patients and continue to evaluate and improve on all aspects of our performance through customer satisfaction surveys and feedback processes.
Our reasons for this personalised approach is multi-faceted. Not only does it ensure we are providing a safe and secure environment for patients to experience (setting us apart from other health care providers), but we also know that this improves the efficacy of treatment. If a patient is treated as an individual they are better able to communicate with their health professional about their needs, which makes diagnosis, prevention and treatment more tailored and effective.
Our hospitals have a decentralised management structure, allowing managers to develop productive working relationships with doctors. Our competent and experienced managers are renowned for having an open door policy for doctors and staff. Our teams are receptive, flexible and open to opportunities to shape the standards and quality of health care. We are recognised for our commitment to staff through fostering and development of a special culture known as ‘The Ramsay Way’ – people are the focus and basis of our service – and we strive every day to ensure we are maintaining this standard.